Mensa Hero lets you start conversations with your website visitors and continue communicating with them directly from your mobile phone. It combines website messaging, SMS, WhatsApp, and CRM functionality in one convenient solution.
Mensa Hero includes built-in WhatsApp messaging, allowing your business to communicate with customers through one of the world's most widely used messaging platforms.
In addition to SMS through your Mensa Hero number, WhatsApp can be connected directly to your Google Business Profile. This allows customers to contact your business through WhatsApp and lets your team manage those conversations through Mensa Hero.
To add WhatsApp to your Google Business Profile, use the following format:
wa.me/ followed by your phone number in international format, without spaces or special characters.
For example:
To add the link to your Google Business Profile:
Once configured, both WhatsApp and SMS conversations are managed through Mensa Hero. This helps your team respond faster, keep conversations organized, and provide a consistent customer experience without switching between different applications.
Check out this video tutorial to learn how to set up Mensa Hero text chat on your website.
You can customize your website messaging widget to match your business and communication style. Available options include:
Your automatic reply message is the first message sent to a visitor after they submit the website form. The phone number displayed to the customer will be the number selected during your Mensa Hero service setup.
Sign in using the same SeoSamba account email address and password that you used when subscribing to the platform.
You can also use SeoSamba's reputation management tools to create review request links and "reputation protecting" negative offline capture review links. Learn more in our Reputation Management guide.
Mensa Hero can also be used together with the CRM features provided by the SeoSamba CRM app.
To start using the messaging service with CRM features, select a SeoToaster site connected to your SeoSamba Marketing OS account on the configuration screen. The rest of the widget setup process remains the same.
When a new customer submits a request through the SMS widget on your website, their information is automatically added to the CRM. This allows your team to continue the conversation while keeping the customer's information and communication history in one place.
You can open a customer's lead details directly from the chat feed by clicking the profile button.
When you select Send SMS from CRM, Mensa Hero will be available as the messaging option. You can then continue the conversation with the customer by text message.
Your conversations are also stored in the lead timeline, making it easy to review previous communication and keep track of customer interactions.
Mensa Hero now lets you generate and send Stripe payment links directly from a customer conversation.
This is especially useful when you need to quickly collect payment or a deposit for a product or service. Instead of leaving the conversation to create a payment request elsewhere, you can generate the payment link directly from Mensa Hero and send it to your customer.
The customer can then use the Stripe payment link to complete the payment. This makes it easy to collect deposits, service payments, or payments for products while continuing to communicate with your customer through Mensa Hero.
Once Stripe is connected, you can continue working with your customers directly through Mensa Hero while using Stripe to securely collect payments.
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