Messaging Service: MensaHero

MensaHero lets you start a conversation with your website visitors and continue it from their mobile phone.

Mensa Hero includes built-in WhatsApp messaging, allowing your business to communicate with customers through one of the world’s most widely used chat platform. Alongside SMS via your Mensa Hero number, WhatsApp messages can be connected directly to your Google Business Profile. Use the format wa.me/ followed by your phone number in international format (e.g., wa.me/447912345678) without spaces or special characters. Log into your Google Business Profile, select "Edit Profile" > "Contact" > "Chat," and paste your link under the WhatsApp option. All WhatsApp and SMS conversations are managed through Mensa Hero, helping your team respond faster, centralize communication, and deliver a consistent customer experience—without switching between devices or applications.

Check out this video tutorial to see how to set up MensaHERO text chat on your website.

Customize your website widget by creating unique labels, an auto-reply message, and modifying colors and behavior. Note that your auto-reply message will be the first message sent to your web visitor after they submit the web form. The phone number displayed on their phone will be the one selected during your service setup.

Sign in using your SeoSamba account. It should be identical to the email address and password used when subscribing to your to the platform here and learn how to create "reputation protecting" negative offline capture review links here:

         

Messaging service & mobile CRM

To start using messaging service along with CRM features provided by the SeoSamba CRM app, just select a seotoaster site connected to your SeoSamba Marketing OS account on the configuration screen, the rest of the widget setting flow is the same as before.
New unique clients who send a request from sms widget on the site will be automatically logged to the CRM.

Open a lead detail screen by clicking the profile button in a chat feed When you click “send SMS from CRM”, you get offered to use MensaHero to text out. Conversations can be found in the lead timeline.